The energy system should function with the health, wellbeing, and social participation of whānau front of mind when organising the effective provision of essential energy services. Proper processes for consulting and feedback must ensure what whānau want is factored into decisions about the future of our energy system in Aotearoa.
FinCap welcomes the opportunity to comment on the Electricity Authority’s (EA) Review of the consultation and feedback processes Consultation paper (Consultation Paper). In recent years we have experienced the EA going from better practice in engaging community representatives on the formation of the Consumer Care Guidelines, through to a period of absence which reduced our confidence that any feedback was being considered. We welcome recent re-engagement with new EA staff.