Paid positions

Financial Mentor Helpline Adviser – Part Time

Take your place in an emerging movement, helping to build financial capability in thousands of New Zealanders. You will be the first point of call for people looking for support when they are in financial hardship. We need your innovation, passion and customer service skills to help us build a brighter future for all people struggling to keep on top of their finances.

MoneyTalks is a recently established, free financial helpline run by FinCap, the national organisation supporting local financial capability and budgeting services. Our mission is to provide easy access to help for people experiencing financial hardship. Four of our amazing, trained Financial Mentors respond to hundreds of calls, texts, emails and online chat messages every month. Many of these callers are referred onto community organisations to get the support they need to turn their financial situation around.

FinCap, established in 2017, leads a sector of 200 financial capability and budgeting services from all over Aotearoa. These are free and independent organisations which have played an important part in New Zealand communities for more than 50 years. Financial Mentors in these organisations helped an estimated 70,000 people in 2018, and have helped over a million people over the past few decades.

Located on the bustling Lambton Quay, you’ll be leading your team from the top floor of the FinCap office. In this role, you will be a skilled Financial Mentor – Helpline Adviser for the MoneyTalks helpline. You will use your experience and positive attitude to join a diverse team of helpline operators to run the helpline effectively. You will bring with you a client focused background, and you must be an experienced or a qualified Financial Mentor.

Click here for the Position Description.

Contact La’i Lepou,MoneyTalks Coordinator at la’ or on 020 4177 3494 if you have any questions about the role.

Apply for the position through with your CV and a covering letter addressing your skills, knowledge and attributes in relation to the person specification by Sunday 24 November 2019.

Volunteer positions

There are currently no volunteer positions being advertised.