Nicola Sladden

Nicola Sladden

Nicola has been the Banking Ombudsman since 2015. She has more than 20 years’ experience in dispute resolution, including four as Deputy Banking Ombudsman. She has a law degree from Victoria University and a Masters of Public Health from Boston University. Nicola was previously the Chief Legal Advisor at the Office of the Health and Disability Commissioner and has worked in private practice.

She is a Trustee to provide a perspective for the banking and finance sector in New Zealand.

Our People

Ruth Smithers

Ruth Smithers

Chief Executive

Kerry Francis

Kerry Francis (Chair)

Renee Rewi

Renee Rewi

Jake Lilley

Jake Lilley

Senior Policy Advisor

Iuni Perez

Iuni Perez

Office Manager / Executive Assistant

Rosser Thornley

Rosser Thornley

Nige Cox

Nige Cox

Training Programme Advisor

Theresa Alaimoana

Theresa Alaimoana

Paula Arkinstall

Paula Arkinstall

NZBA Programme Coordinator

Craig Stephen

Craig Stephen

Communications Advisor

David Baines

David Baines

Bella Tioro

Bella Tioro

Communities of Practice Advisor

Pushpa Wood

Pushpa Wood

Rocky Webster

Rocky Webster

IT and Data Management Advisor

Geoff Smith

Geoff Smith

Donna Allan

Donna Allan

Training Administrator

Jocelyn Kua

Jocelyn Kua

Communities of Practice Development Assistant

Ange Smart

Ange Smart

MoneyTalks Team Lead