Submission on improving Retail Service Quality (RSQ) Draft Baseline Report

Fair access to essential phone and internet services is vital for the health, well-being and social participation of people, whānau and communities. It is regularly reported to FinCap that accessing these essential services can get too complex, confusing, unfair and generally messy for whānau.

We strongly support the Commerce Commission ensuring phone and internet providers are acting in the interests of the community through work on RSQ issues. This should include active monitoring of debt and affordability practices as a priority and the Commission acting, wherever necessary, to address any systemic issues identified with such oversight.