Electricity is an essential service that supports the health, well-being, and social participation of whānau across Aotearoa. It is very important that the regulator of these essential electricity services as well as the public have visibility as to the systemic issues surrounding whānau having difficulty paying or staying connected.
FinCap welcomes the opportunity to comment on the Electricity Authority’s (EA) Retailer financial stress data request consultation paper (Consultation Paper). No whānau should be without the electricity they need because they are having difficulty paying. To help make this a reality we strongly support the EA regularly collecting and publishing information on how many whānau are being disconnected for non-payment and how many are having difficulty paying for services.